Student Support Advisor

The University of Central Lancashire wishes to recruit a Student Support Advisor to join the Student Support team who provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.

The successful candidate will be primarily focused on supporting students to make the very best of their time at the University by providing a high-quality service on all aspects of university life. Our team aim to answer every query but if it’s something that requires more specialist help, we’ll work with the most appropriate teams to ensure a timely resolution for the student.

Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. Responding to and understanding initial customer support queries by telephone, email or in person, providing day to day support, information and advice to staff and students. You will be required to log information in a clear and accurate manner referring higher level queries to the most appropriate support staff. The successful candidate will be expected to promote Student Services and its specialist teams through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days and welcome/induction.

Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills and effective verbal and written communication skills. Educated to A level or have relevant experiential learning is essential, along with previous experience in a customer facing role is essential as well as a proven ability to analyse and solve customer support queries. A positive approach with eagerness to learn and adaptability to work effectively as part of a team is also required.

The successful candidate will be required to work on a rota basis covering 5 out of every 7 days which will include approximately 10-12 weekend days in a year and a minimum of one evening per week until 9pm during term time. This is pro-rata for part time positions.

Applicants need to meet all essential criteria on the person specification to be considered for interview.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

UCLan is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding - UCLan 

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, UCLan will only ask an applicant to make an application for a DBS check if they are legally entitled to.